By far, the most interesting job to have in the building is in Hotel Security. Our security officers have military or police experience. These guys are phenomenal and handle their business like no one’s business.
This morning the hotel is buzzing about a minor incident we had yesterday. It seems a gentleman called Hotel security to complain that his laptop had been stolen from his room while he was out attending a conference. Now the electronic keys that we use enables security to run a report of anyone that has utilized the guest keys at anytime. So they ran the key report for his room and the only person that had been in during the day was him. Housekeeping had not yet entered the room to service it.
The guest, Mr. uh…Smith insisted that his laptop was stolen and that he would be calling the police and getting his corporate office involved after he was done attending the day’s meeting.
Our security team went into action.
They began reviewing the hotel surveillance cameras. For those that don’t know, we have camera’s everywhere except the guest rooms. EVERYWHERE. The camera’s were able to pick the guest up, leaving the hotel for the evening. Mr. Smith returned to the hotel with a male companion. Once they entered the elevator, they were observed in the HEAVY stages of making out. Mr. Smith and his companion then entered his guest room for several hours. The companion was seen leaving the guest room at approximately 3am with the laptop under his arm.
Mr. Smith contacts the head of security at 5pm to demand payment for his lost laptop. Security once again asks Mr. Smith if he had any overnight guests in his room that could have possibly taken the laptop.
He assures them that it had to be a hotel employee. Security lets Mr. Smith know that they were able to retrive the security footage from the previous night and it seems that Mr. Smith had a male companion that he seemed to know extremely well based on the elevator footage.
Mr. Smith starts to look nervous.
They ask him if he would like to view the footage because the gentleman in question did leave the room with the laptop in hand.
Mr. Smith breaks down. Tells Security that he picked up a gentleman at a bar and brought him home. He was scared to report the laptop stolen to his company for fear of having to explain.
See…..and this man would have had an innocent housekeeper charged for his shenanigans. Thank God for Security.